During early 2018, we worked with Investec Bank PLC to restructure their Client Communications Architecture.
Originally, client emails and statements were being statically built, or created externally - the turnaround being at least 2-3 days, with little consideration for scale, design consistency, or code re-use.
By creating a series of re-usable components, email / statement boilerplates, and an abstracted SCSS framework, the development and production processes were completely streamlined, and refined into a scalable build system, with a high level of re-use, and adaptability to corporate brand requirements.
We also engineered all of the new templates / boilerplates to work across all devices, rather than just for 'desktop' based email client software.
Mark was able to completely re-engineer our email and statement production processes into a structured, scalable framework for quickly generationg customer communications. He also completed a re-branding exercise of a large number of our templates during the build process that significantly improved the quality and flexibility of our emails and statements.Paul Cross - Domain Lead - UK Comms Team, Investec